Business Analytics
Give your business the competitive edge with the proactive, data-driven decision-making power of Croft’s business analytics solutions. Turn the availability of your data into actionable insights that can boost your business’s overall performance and improve customer satisfaction.
Croft have been amazing - I can’t recommend them highly enough. Unlock the power of informed decision-making with robust business analytics. In today's data-driven world, your company's success hinges on leveraging critical insights.
Jessie May
Jayne Short
Unlock the power of informed decision-making with robust business analytics. In today's data-driven world, your company's success hinges on leveraging critical insights.
By implementing comprehensive monitoring and reporting systems, you'll gain a clear view of your business landscape, allowing for strategic planning and execution. Visualising call data transforms raw information into actionable intelligence, empowering your team to boost productivity and streamline operations.
Embrace the analytics advantage and watch your business’s efficiency soar as you make data-informed decisions. Don't let valuable data slip through your fingers – harness its potential to drive growth, optimise processes, and stay ahead of the competition in an ever-evolving marketplace.
With the right analytical tools in place, you can identify trends, forecast future performance, and uncover new opportunities for success. Business analytics is an important investment to ensure your business thrives in today’s competitive environment.
Case Study
Talent Reduces Communication Costs and Enhances Network Support with VoIP-based Telephony Find out more](https://www.croftmsp.com/case-study/talent/ "Case Study")
Business Analytics solutions
Croft’s Business Analytics solutions ensure your business can harness the power of raw data to make positive decisions that drive success. Our comprehensive monitoring and reporting tools give you insight into every aspect of your business, revealing valuable patterns, trends, and possible missed opportunities. Our solutions give you a competitive edge in a fast-paced, data-driven world. By helping your business to remain agile and informed, they allow you to respond to changes in your market effectively and with confidence. With Croft’s Business Analytics solutions, you can make data-driven choices that contribute to your business’s long-term success.
Our Business Analytics solutions include:
Call Recording \
Enhance customer service, train staff, ensure compliance and resolve disputes with our call recording software that integrates with on-premise and hosted phone systems.\
Find out more](https://www.croftmsp.com/solutions/communications-connectivity/business-analytics/#form/message "Find out more")
Transcription \
Transcribe voice or video calls into written format in real-time, enabling easy data search, issue identification, customer feedback collection, training, and legal documentation.\
Find out more](https://www.croftmsp.com/solutions/communications-connectivity/business-analytics/#form/message "Find out more")
MS Teams Analytics \
Gain actionable insights into your team’s usage of Microsoft Teams, enabling you to make better decisions, improve customer engagement, troubleshoot call quality and maintain compliance.\
Find out more](https://www.croftmsp.com/solutions/communications-connectivity/business-analytics/#form/message "Find out more")
Discover our innovative Contact Centre solutions
Enhance customer experience with our contact centre solutions, offering multi-channel support via chat, email, social, phone, or video – boosting efficiency, productivity, and satisfaction.
Accreditations
What our clients say
The staff were happy using Mitel technology from the outset. The only thing I regret is that we didn’t do it sooner! Mitel and Croft solutions are very responsive and I would highly recommend them.
Gloucestershire College
Shane Elliot, Network Manager
We were pleasantly surprised by Croft’s consultative approach because we’re used to aggressive sales tactics… Their relaxed yet timely responses were a breath of fresh air. Croft first looked at our whole estate and worked with us to identify improvements to processes and also identify cost savings. It’s not a supplier/buyer relationship, it’s a partnership and we look forward to working with Croft for many years to come.
BoConcept
Our legacy system worked well but there were two improvements we really wanted to make. Our staff needed the system to have the flexibility to be able to switch locations and still have the accessibility they would have when in the office. Our call charges were also another issue highlighted, and working with Croft to introduce SIP trunks significantly reduced our network services outlay.
Price’s Patent Candles Ltd
Nik Gazis, IT Manager
We had a culture where we were slightly reluctant to change. But Croft held our hand through the entire upgrade process, and we are delighted with our new phone system. It was all so easy with Croft, and if I’m honest, I wish we’d done it sooner!
Gloucestershire County Cricket Club
Joe Kaniecki, GCCC Head of Partnership
Croft have been amazing – I can’t recommend them highly enough. They are always very accommodating and take the time to talk things through. They are also great advocates for Mitel’s technology. This is a huge move for Jessie May, into ‘new world’ technology and it has all been very positive.
Jessie May
Jayne Short, Office Manager
Croft support us across everything from Telecoms and Mobile Phones to leased lines, and the service they provide is outstanding. They treat every request, incident, or question with genuine care and remain committed until the issue is fully resolved. We have dedicated primary contacts who are true subject matter experts, and they continue to be reliable throughout our relationship with Croft. I couldn’t recommend Croft highly enough for everything they do for our business.
NMBS
Corey Stathers, Cyber Security Manager
Contact a Croft expert
Discover how Croft can help support your business with our Business Analytics services to reveal valuable patterns, trends, and possible missed opportunities.